/* ===== 支持中心 /support/ ===== */
.page-faq {
  --faq-cut: 16px;
  --faq-line: var(--line);
  background: var(--void);
  color: var(--cream);
  font-family: var(--font-body);
}

.page-faq .shell {
  width: min(100% - 2 * var(--gutter), var(--shell));
  margin-inline: auto;
}

.page-faq .num {
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
}

.page-faq .idx {
  font-family: var(--font-mono);
  letter-spacing: 0.16em;
}

/* ---------- 面包屑 ---------- */
.page-faq .crumbs {
  padding: 1.1rem 0 0;
}

.page-faq .crumbs__list {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  list-style: none;
  margin: 0;
  padding: 0;
  font-family: var(--font-mono);
  font-size: 0.7rem;
  letter-spacing: 0.14em;
  color: var(--slate);
}

.page-faq .crumbs__list li + li::before {
  content: "/";
  margin-right: 0.5rem;
  color: var(--line);
}

.page-faq .crumbs__list a {
  color: var(--slate);
  text-decoration: none;
}

.page-faq .crumbs__list a:hover {
  color: var(--cyan);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  padding: clamp(1.8rem, 4vw, 3rem) 0 clamp(2.5rem, 6vw, 4.5rem);
  background:
    radial-gradient(120% 90% at 88% 6%, rgba(41, 224, 208, 0.10), transparent 58%),
    var(--void);
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: clamp(1.6rem, 4vw, 3rem);
}

.page-faq .faq-hero__title {
  font-family: var(--font-display);
  font-weight: 300;
  font-size: clamp(2.1rem, 7vw, 4.4rem);
  line-height: 1.06;
  letter-spacing: -0.03em;
  margin: 0.7rem 0 0;
  color: var(--bright);
  max-width: 15ch;
}

.page-faq .faq-hero__lede {
  margin: 1.2rem 0 0;
  max-width: 56ch;
  font-size: 1.02rem;
  line-height: 1.8;
  color: var(--slate);
}

.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.7rem;
  margin-top: 1.6rem;
}

.page-faq .faq-hero__aside {
  border: 1px solid var(--line);
  background: var(--deep);
  padding: 1.3rem 1.4rem 1.5rem;
  clip-path: polygon(0 0, calc(100% - var(--faq-cut)) 0, 100% var(--faq-cut), 100% 100%, 0 100%);
}

.page-faq .faq-statusline {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  margin: 0;
  font-family: var(--font-mono);
  font-size: 0.7rem;
  letter-spacing: 0.12em;
  color: var(--cyan);
}

.page-faq .faq-facts {
  margin: 1.2rem 0 0;
  display: grid;
  gap: 0.7rem;
}

.page-faq .faq-facts__row {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 1rem;
  padding-bottom: 0.6rem;
  border-bottom: 1px dashed var(--line);
}

.page-faq .faq-facts__row:last-child {
  border-bottom: none;
  padding-bottom: 0;
}

.page-faq .faq-facts dt {
  font-size: 0.88rem;
  color: var(--slate);
}

.page-faq .faq-facts dd {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 0.95rem;
  color: var(--cream);
}

.page-faq .faq-facts dd .num {
  font-size: 1.5rem;
  color: var(--orange);
  margin-right: 0.2rem;
}

.page-faq .faq-hero__note {
  margin: 1.1rem 0 0;
  font-size: 0.82rem;
  line-height: 1.7;
  color: var(--slate);
}

/* ---------- 通用区段 ---------- */
.page-faq .faq-section {
  padding: clamp(2.6rem, 6vw, 5rem) 0;
  border-top: 1px solid var(--line);
}

.page-faq .faq-head {
  max-width: 60ch;
}

.page-faq .faq-head .h-slant {
  font-weight: 800;
  transform: skewX(-2deg);
  font-size: clamp(1.5rem, 3.4vw, 2.5rem);
  margin: 0.6rem 0 0.9rem;
  color: var(--bright);
  line-height: 1.15;
}

.page-faq .faq-head__lede {
  margin: 0;
  font-size: 1rem;
  line-height: 1.8;
  color: var(--slate);
}

.page-faq .faq-link {
  color: var(--cyan);
  text-decoration: none;
  border-bottom: 1px solid rgba(41, 224, 208, 0.4);
}

.page-faq .faq-link:hover {
  color: var(--orange);
  border-bottom-color: var(--orange);
}

/* ---------- 三步自检 ---------- */
.page-faq .faq-flowfig {
  margin: clamp(1.6rem, 4vw, 2.6rem) 0 0;
  aspect-ratio: 1600 / 700;
  border: 1px solid var(--line);
  overflow: hidden;
}

.page-faq .figure__media {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.page-faq .faq-steps {
  list-style: none;
  margin: clamp(1.4rem, 3.5vw, 2.2rem) 0 0;
  padding: 0;
  display: grid;
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
}

.page-faq .faq-step {
  background: var(--deep);
  padding: 1.4rem 1.4rem 1.6rem;
}

.page-faq .faq-step__idx {
  display: block;
  font-size: 0.72rem;
  color: var(--orange);
}

.page-faq .faq-step__title {
  margin: 0.6rem 0 0.5rem;
  font-size: 1.1rem;
  font-weight: 800;
  transform: skewX(-2deg);
  color: var(--bright);
}

.page-faq .faq-step p {
  margin: 0;
  font-size: 0.94rem;
  line-height: 1.78;
  color: var(--slate);
}

/* ---------- 分类索引 ---------- */
.page-faq .faq-cats__grid {
  display: grid;
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
  margin-top: clamp(1.4rem, 3.5vw, 2.2rem);
}

.page-faq .faq-cat {
  display: grid;
  gap: 0.45rem;
  background: var(--void);
  padding: 1.5rem 1.4rem 1.6rem;
  text-decoration: none;
  color: inherit;
  transition: background 0.25s var(--ease), transform 0.25s var(--ease);
}

.page-faq .faq-cat:hover,
.page-faq .faq-cat:focus-visible {
  background: var(--deep);
  transform: translateY(-2px);
}

.page-faq .faq-cat__code {
  font-size: 0.72rem;
  color: var(--cyan);
}

.page-faq .faq-cat__title {
  margin: 0;
  font-size: 1.12rem;
  font-weight: 800;
  transform: skewX(-2deg);
  color: var(--bright);
}

.page-faq .faq-cat__desc {
  margin: 0;
  font-size: 0.9rem;
  line-height: 1.7;
  color: var(--slate);
}

.page-faq .faq-cat__count {
  font-family: var(--font-mono);
  font-size: 0.76rem;
  color: var(--orange);
  letter-spacing: 0.1em;
}

/* ---------- 问答主体：目录 + 答案 ---------- */
.page-faq .faq-body {
  background: linear-gradient(180deg, var(--void) 0%, var(--void) 62%, rgba(15, 27, 54, 0.7) 100%);
}

.page-faq .faq-body__grid {
  display: grid;
  gap: clamp(1.6rem, 4vw, 3rem);
}

.page-faq .faq-toc__list {
  list-style: none;
  margin: 0.9rem 0 0;
  padding: 0;
  border-left: 2px solid var(--line);
}

.page-faq .faq-toc__list li {
  margin: 0;
}

.page-faq .toc__link {
  display: block;
  padding: 0.5rem 0 0.5rem 0.85rem;
  margin-left: -2px;
  border-left: 2px solid transparent;
  color: var(--slate);
  text-decoration: none;
  font-size: 0.9rem;
  line-height: 1.5;
  transition: color 0.2s var(--ease), border-color 0.2s var(--ease);
}

.page-faq .toc__link:hover,
.page-faq .toc__link:focus-visible {
  color: var(--cream);
  border-left-color: var(--orange);
}

.page-faq .faq-answers > .h-slant {
  font-weight: 800;
  transform: skewX(-2deg);
  font-size: clamp(1.4rem, 3vw, 2.1rem);
  margin: 0 0 1.6rem;
  color: var(--bright);
}

.page-faq .faq-group {
  margin-bottom: clamp(2rem, 5vw, 3.2rem);
  scroll-margin-top: calc(var(--header-h) + 1.2rem);
}

.page-faq .faq-group__head {
  display: flex;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 0.6rem;
  padding-bottom: 0.7rem;
  border-bottom: 1px solid var(--line);
  margin-bottom: 1rem;
}

.page-faq .faq-group__code {
  font-family: var(--font-mono);
  font-size: 0.75rem;
  letter-spacing: 0.2em;
  color: var(--orange);
}

.page-faq .faq-group__title {
  margin: 0;
  font-size: clamp(1.1rem, 2.2vw, 1.45rem);
  font-weight: 800;
  transform: skewX(-2deg);
  color: var(--bright);
}

.page-faq .faq-group__count {
  margin-left: auto;
  font-family: var(--font-mono);
  font-size: 0.72rem;
  letter-spacing: 0.12em;
  color: var(--slate);
}

/* ---------- 折叠条目 ---------- */
.page-faq .faq-item {
  background: var(--deep);
  border: 1px solid var(--line);
  margin-bottom: 0.55rem;
  clip-path: polygon(0 0, calc(100% - var(--faq-cut)) 0, 100% var(--faq-cut), 100% 100%, 0 100%);
}

.page-faq .faq-item__head {
  position: relative;
  cursor: pointer;
  list-style: none;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 0.3rem 0.7rem;
  align-items: baseline;
  padding: 1.05rem 3rem 1.05rem 1.15rem;
}

.page-faq .faq-item__head::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item__head::after {
  content: "+";
  position: absolute;
  right: 1.1rem;
  top: 0.95rem;
  font-family: var(--font-mono);
  font-size: 1.15rem;
  line-height: 1;
  color: var(--orange);
}

.page-faq .faq-item[open] .faq-item__head::after {
  content: "\2212";
  color: var(--cyan);
}

.page-faq .faq-item__idx {
  grid-column: 1;
  grid-row: 1;
  font-size: 0.7rem;
  color: var(--cyan);
}

.page-faq .faq-item__q {
  grid-column: 2;
  grid-row: 1;
  font-weight: 700;
  font-size: clamp(0.98rem, 1.8vw, 1.06rem);
  line-height: 1.55;
  color: var(--bright);
}

.page-faq .faq-item__meta {
  grid-column: 2;
  grid-row: 2;
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  font-family: var(--font-mono);
  font-size: 0.66rem;
  letter-spacing: 0.14em;
  color: var(--slate);
}

.page-faq .dot--magenta {
  background: var(--magenta);
  box-shadow: 0 0 0 4px rgba(255, 46, 126, 0.16);
}

.page-faq .faq-item__body {
  padding: 1rem 1.15rem 1.3rem;
  border-top: 1px dashed var(--line);
}

.page-faq .faq-step-line {
  margin: 0 0 0.7rem;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 0.6rem;
  font-size: 0.95rem;
  line-height: 1.78;
  color: var(--cream);
}

.page-faq .faq-step-line:last-child {
  margin-bottom: 0;
}

.page-faq .faq-step-line__key {
  font-family: var(--font-mono);
  font-size: 0.66rem;
  letter-spacing: 0.14em;
  color: var(--orange);
  padding-top: 0.42rem;
  white-space: nowrap;
}

.page-faq .faq-step-line:nth-child(2) .faq-step-line__key {
  color: var(--cyan);
}

.page-faq .faq-step-line:nth-child(3) .faq-step-line__key {
  color: var(--slate);
}

/* ---------- 时间差 ---------- */
.page-faq .faq-gap__grid {
  display: grid;
  gap: clamp(1.6rem, 4vw, 3rem);
  align-items: center;
}

.page-faq .faq-gap__copy .h-slant {
  font-weight: 800;
  transform: skewX(-2deg);
  font-size: clamp(1.5rem, 3.2vw, 2.4rem);
  margin: 0.6rem 0 1rem;
  color: var(--bright);
  line-height: 1.15;
}

.page-faq .faq-gap__copy p {
  margin: 0 0 0.9rem;
  font-size: 0.98rem;
  line-height: 1.85;
  color: var(--slate);
}

.page-faq .faq-gap__viz {
  padding: 1.2rem 0.6rem;
  border: 1px solid var(--line);
  background: var(--deep);
}

.page-faq .faq-timeline {
  display: block;
  width: 100%;
  height: auto;
}

.page-faq .faq-timeline__axis {
  stroke: var(--line);
  stroke-width: 2;
  stroke-dasharray: 6 8;
}

.page-faq .faq-timeline circle {
  fill: var(--void);
  stroke: var(--cyan);
  stroke-width: 2;
}

.page-faq .faq-timeline__node--last circle {
  stroke: var(--orange);
}

.page-faq .faq-timeline text {
  fill: var(--cream);
  font-family: var(--font-body);
  font-size: 14px;
}

.page-faq .faq-timeline text.faq-timeline__sub {
  fill: var(--slate);
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.08em;
}

/* ---------- 提交反馈五项 ---------- */
.page-faq .faq-checklist {
  list-style: none;
  margin: clamp(1.4rem, 3.5vw, 2.2rem) 0 0;
  padding: 0;
  display: grid;
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
}

.page-faq .faq-checklist__item {
  background: var(--deep);
  padding: 1.3rem 1.4rem 1.5rem;
}

.page-faq .faq-checklist__num {
  display: block;
  font-size: 0.72rem;
  color: var(--magenta);
}

.page-faq .faq-checklist__title {
  margin: 0.55rem 0 0.45rem;
  font-size: 1.05rem;
  font-weight: 800;
  transform: skewX(-2deg);
  color: var(--bright);
}

.page-faq .faq-checklist__item p {
  margin: 0;
  font-size: 0.92rem;
  line-height: 1.75;
  color: var(--slate);
}

.page-faq .faq-report__cta {
  display: flex;
  flex-wrap: wrap;
  gap: 0.7rem;
  margin-top: clamp(1.4rem, 3.5vw, 2rem);
}

/* ---------- 处理进度 ---------- */
.page-faq .faq-sla__grid {
  display: grid;
  gap: clamp(1.6rem, 4vw, 3rem);
  align-items: start;
}

.page-faq .faq-sla__copy .h-slant {
  font-weight: 800;
  transform: skewX(-2deg);
  font-size: clamp(1.5rem, 3.2vw, 2.4rem);
  margin: 0.6rem 0 1rem;
  color: var(--bright);
  line-height: 1.15;
}

.page-faq .faq-sla__copy p {
  margin: 0 0 0.9rem;
  font-size: 0.98rem;
  line-height: 1.85;
  color: var(--slate);
}

.page-faq .faq-sla__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 1rem;
}

.page-faq .faq-sla__item {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 0.9rem;
  align-items: baseline;
  padding: 1.1rem 1.2rem;
  border: 1px solid var(--line);
  border-left: 3px solid var(--orange);
  background: var(--deep);
}

.page-faq .faq-sla__num {
  font-size: 2rem;
  line-height: 1;
  color: var(--orange);
}

.page-faq .faq-sla__txt {
  font-size: 0.94rem;
  line-height: 1.7;
  color: var(--cream);
}

/* ---------- 断点 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-item__head {
    grid-template-columns: auto minmax(0, 1fr) auto;
    align-items: center;
  }

  .page-faq .faq-item__meta {
    grid-column: 3;
    grid-row: 1;
    align-self: center;
  }
}

@media (min-width: 760px) {
  .page-faq .faq-steps {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-cats__grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .faq-checklist {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 960px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 7fr) minmax(280px, 4fr);
    align-items: end;
  }

  .page-faq .faq-body__grid {
    grid-template-columns: minmax(200px, 3fr) minmax(0, 8fr);
    gap: clamp(2rem, 5vw, 4rem);
  }

  .page-faq .faq-toc {
    position: sticky;
    top: calc(var(--header-h) + 1.5rem);
    align-self: start;
  }

  .page-faq .faq-gap__grid {
    grid-template-columns: minmax(0, 5fr) minmax(0, 7fr);
  }

  .page-faq .faq-sla__grid {
    grid-template-columns: minmax(0, 6fr) minmax(0, 5fr);
  }
}

@media (min-width: 1100px) {
  .page-faq .faq-cats__grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .page-faq .faq-checklist {
    grid-template-columns: repeat(5, minmax(0, 1fr));
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-cat,
  .page-faq .toc__link {
    transition: none;
  }
}
<<<END>>>